Giomacs Shipping

How can we help?

Frequently Asked Questions

We provide shipping, freight forwarding, and logistics solutions, including ocean freight, air freight, and customs clearance.

Our headquarters are in Thiruvananthapuram, Kerala, India, close to the Vizhinjam International Seaport.

You can reach us via email at support@giomacs.com or call us at +914712776899.

You can request a quote by filling out the online form on our website or contacting our sales team directly.

Once your shipment is booked, we provide a tracking number that allows you to monitor its status in real time.

Depending on the type of shipment, you may need a commercial invoice, packing list, bill of lading, and any necessary certificates (e.g., origin, insurance).

Yes, we offer full customs brokerage services to ensure your shipment complies with all regulatory requirements.

 

Yes, items such as hazardous materials, flammable goods, and certain electronics may require special documentation or are restricted. Please consult with us for specifics.

Shipping costs are based on factors like weight, dimensions, destination, and shipping mode (air, sea, or land).

We accept payments via bank transfer, credit cards, and online payment gateways.

Additional fees may apply for services like customs clearance, insurance, or delivery to remote locations.

Delivery times depend on the shipping method and destination. Ocean freight typically takes longer than air freight.

Yes, we provide door-to-door delivery services for added convenience.

In case of delays, we will notify you immediately and provide updates. We work diligently to minimize disruptions.

We offer optional cargo insurance to protect your goods against loss or damage during transit.

We follow strict handling and security protocols to ensure your cargo is safe throughout the shipping process.

 

Yes, but cancellations or modifications must be made within a specific time frame. Please contact our support team for assistance.

Yes, our customer support team is available around the clock to assist with your queries.

 

Please report any damage or loss immediately to our support team. We will guide you through the claims process.